Refund & Cancellation Policy

XCloak offers monthly subscription plans (Pro and Enterprise). All plans are billed in advance on a monthly recurring basis. There are no annual plans or long-term contracts — you pay month to month.

If you are a new subscriber and are not satisfied with your paid plan, you may request a full refund within 7 calendar days of your first payment, provided that:

• ✓This is your first subscription on this account
• ✓You have not used more than 5 scans on the paid tier
• ✓You have not downloaded more than 3 PDF reports
• ✓Your account is in good standing and has not violated our Terms of Service

To request a refund under this guarantee, email admin@xcloak.tech within 7 days of payment with your registered email and payment ID.

You can cancel your subscription at any time from your account dashboard (Settings → Subscription → Cancel).

• ✓Cancellation takes effect at the end of your current billing period
• ✓You retain full access to your paid tier until the billing period ends
• ✓After cancellation, your account automatically downgrades to the free tier
• ✓Your scan history and data are retained for 90 days after downgrade

Cancellation does not automatically trigger a refund. The 7-day refund policy above applies only to eligible first-time subscribers.

Refunds will not be issued in the following circumstances:

• ✓Requests made more than 7 days after the payment date
• ✓Renewal payments (subsequent months after the first payment)
• ✓Accounts that have exceeded the usage thresholds in Section 2
• ✓Accounts suspended for Terms of Service violations
• ✓Requests citing dissatisfaction with scan results or AI accuracy
• ✓Partial month refunds after the 7-day window

If you experience a technical issue that prevents you from using the Service (e.g. the platform is unavailable for more than 24 consecutive hours), please contact us at admin@xcloak.tech. We will investigate and may offer a credit or pro-rated refund at our discretion.

To request a refund:

1. Email admin@xcloak.tech with subject line: "Refund Request — [your registered email]"
2. Include your registered email address and the payment/order ID
3. Briefly describe your reason for the refund
4. We will respond within 2 business days to confirm eligibility
5. Approved refunds are processed within 5–7 business days to your original payment method

Refunds are processed through our payment partner. Depending on your bank, it may take an additional 3–5 business days for the amount to reflect in your account.

Upgrading (e.g. Free → Pro, or Pro → Enterprise): The new plan takes effect immediately. You are charged the new plan price at the next billing cycle.

Downgrading (e.g. Enterprise → Pro): The downgrade takes effect at the end of your current billing period. No refund is issued for the remaining days on the higher tier.

The free tier is provided at no cost and is not subject to this Refund Policy. There is nothing to refund for free tier usage.

For any billing or refund questions: